Returns & Refunds
Hassle-free returns within 14 days
Our Promise to You
14-Day Returns
Return any unopened product within 14 days of delivery for a full refund or exchange.
Full Refund
Refunds are processed to your original payment method within 5–10 business days.
Authentic Guarantee
If a product is not authentic, we offer immediate replacement or full refund — no questions asked.
How to Return an Item
Initiate
Contact us within 14 days via phone or email to start your return request.
Pack
Securely pack the item in its original packaging with all tags and seals intact.
Ship
Send the package back using the return address we provide. We cover return shipping for defective items.
Refund
Once we receive and inspect your return, your refund is processed within 5–10 business days.
Returns FAQs
Who pays for return shipping?
For defective, damaged, or incorrect items, we cover the full return shipping cost. For general returns (change of mind), the customer is responsible for return shipping fees.
How long does a refund take?
Once we receive your return, we inspect it within 1–2 business days. The refund is then initiated immediately, but it may take 5–10 business days for the funds to appear in your account depending on your bank or payment provider.
What if my item arrived damaged?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll arrange a free replacement or full refund at no extra cost to you.
I received the wrong product. What do I do?
Contact us immediately with your order number and a photo of the item received. We'll send the correct product right away and arrange pickup of the wrong item at our expense.
